A 99.9% Server Uptime
Our cloud website hosting system is based on a stable, top–class hardware architecture and a heavily tweaked version of Linux. That’s why, regardless of what your website is, or how many website visitors you’ve got, or even in case there’s a DoS attack, our physical machines will remain up and running and your web sites will stay online.
Our Linux cloud website hosting plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, our guarantee remains the same.
A 99.9% Network Uptime
When you build your own cloud hosting platform, it is important that you also build your own network infrastructure. This is the reason why we built a custom–configured internal network in each one of our datacenter facilities. Based on enterprise–class Juniper switches and routers, our internal network allows for extremely fast data transmission speeds and is completely redundant.
Therefore, you will enjoy a 99.9% network uptime in our datacenter in the USA, in our datacenter in the United Kingdom, in our datacenter in Finland, in our datacenter in Eastern Europe as well as in our datacenter in Australia, regardless of which hosting service you’ve picked.
A 30–Day Money–Back Guarantee
Like with any other service, if it’s your money on the line, you cannot feel truly safe. That is the reason why, with each of our cloud hosting plans we offer a 30–day money–back guarantee. If you don’t feel pleased with our hosting service or if you wish to get an even more robust hosting solution, such as a VPS hosting plans or even a dedicated web hosting plans – we’ll give you a full refund, without obscure fees or refund charges.
24/7 Technical Support
We’ve carefully selected each individual member of our 24x7 support team so that we can offer you the best possible customer care service you can possibly get. Each one of our support engineers has several years of experience dealing with hosting accounts behind his back, therefore they know very well what they are doing. Plus, they’re available to you 24x7 – you’ll be able to contact them at any moment and they will respond back to you ASAP.
Their average support ticket response time is just 20 minutes, whilst with many other web hosting providers you are forced to wait for days. What’s more, we offer you a 1–hour response time guarantee. No matter what happens, your queries will be answered in under 1 hour.