Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center Section

  • You will find nearly all the answers to your questions in the easy–to–navigate Help Center section built into our Web Control Panel. It offers an ever–enlarging knowledge base with frequently asked questions and comprehensive instructional articles contributed by our professional help desk support staff.

  • Top quality support service
  • How–To Video Clips

  • We have prepared a selection of step–by–step video tutorials that detailedly show how to resolve a typical issue associated with your Linux cloud website hosting account. You will find the video tutorials in the Help Center.

  • Intuitive help center
  • A One–Hour Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24–7 customer service and come with a 1–hour response time guarantee. Our experienced tech support engineers will be available day and night and will fix any problem that you could possibly encounter within less than one hour after the tech support ticket submission. Normally, a response will be given to you within twenty minutes.