Technical Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Time Guarantee

  • Every assistance request you submit to us will be attended to within maximum 60 minutes. If for any reason whatsoever your support ticket or email requires further assistance from a server administrator, we’ll forward it and leave a note to let you know that your matter is being worked on. If you order the Optional Admin Services package, any of the server management services included there will be executed at a time that is suitable for you.

  • Top quality support service

  • A First–Class Tech Support Service

  • We’ll be available to you 24/7 to answer any questions that you may have about our Web Control Panel or any of the apps that we have installed on your behalf on the dedicated web hosting server. If you also need help with server admin procedures, you can take a look at our Optional Admin Services package, which includes data backup hard disk space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and software installation services

  • Intuitive help center

  • An Intuitive Help Section

  • Our Web Control Panel is preinstalled for every dedicated web hosting plan. Among its characteristics is a rather handy integrated knowledgebase that will guide you step by step on all the operations that you can perform. The majority of instructional articles also video versions which show all the tasks that you can perform in a very illustrative way. You can find all the how–to articles and the video tutorials in the upper right corner of each Web Control Panel section.