The support that you can get from your cloud website hosting provider is very important, no matter if you have pre-sales questions and you are not a client yet, or you've got some technical trouble with an existing account. Timely and correct info regarding a question or a problem will save you a lot of time and efforts, not mentioning that this can often be a proof that you're ordering from a real hosting supplier not from a reseller. If you get a hosting account via a company that does not own its servers and it can't access them directly, it's quite possible that you will wait for a day or two in order to have an answer to any kind of question, therefore your websites may stay offline for quite a while. Alternatively, a provider that provides numerous ways of communication and has a support team available any time will assist you to right away and help you reduce or totally avoid any downtime and potential losses.

24/7 Customer Support in Cloud Website Hosting

We provide 24/7 billing, customer and technical support for all of our Linux cloud website hosting. Even if you are not our client yet and you have questions, we will help you in a timely manner and supply you with the necessary information, in order to give you the choice to make an informed decision when you get your new hosting account. We're available any time, including holidays and weekends, and we provide you with several means of communication to get in touch with us - phone, live chat, e-mail messages and support tickets. For your convenience, we have multiple telephone numbers worldwide, therefore you are able to call the one that is closer to you. The maximum response time for your e-mail messages and the tickets is one hour. The typical response time is no more than 15-20 minutes, so you can forget about waiting for days to receive assistance for any task or issue, regardless of its complexity.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you pick, you're able to benefit from our 24/7 tech support services even on official holidays. All of your websites will be available at all times and so will we. With various communication options, you will be able to select the easiest way to contact us and find out about our services in case you do not have an account yet, or request assistance if you are already our customer. You'll be able to give us a call, start a chat with a live representative, send an e-mail or open a ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options come with a one-hour answer time guarantee, even though it rarely takes more than 20 min to receive assistance irrespective of the complexity of the problem. Using our customer and tech support services, we'll be available for you whenever you need us, not a few days afterwards.

24/7 Customer Support in VPS Servers

Each VPS server package that we offer features 24/7 customer and tech support, so in case you encounter any issue with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you'll be able to get in touch with us at any moment, even holidays and weekends. For your benefit, we provide different means of communication - phone support with a couple of local numbers around the globe, live chat, email messages plus a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical matters because it'll be much easier to monitor what is going on. The maximum warranted response time for all emails and tickets is sixty minutes, but it rarely takes that long to get support. In case you obtain the Managed Services upgrade that we offer, our admins can also support you with any kind of third-party software difficulties.

24/7 Customer Support in Dedicated Servers

We know how important it is to have quick support in general, let alone if you manage an entire server, that's why every single dedicated server that we provide includes 24/7 support with one-hour answer time guarantee regardless of the problem. The service is absolutely free for all the issues with the server or the software that was installed from our administrators through the setup, so you are able to contact us as many times as you need, even during holidays. You could either open a trouble ticket from your billing area or you can send an e-mail, and the actual reply time for either rarely surpasses 30 mins because we have administrators available 24x7. If you need general information about our servers or you have some billing question/issue, you may also call one of the local telephone numbers that we have on as many as three different continents or you may use our live chat service and speak with a representative online. For third-party software assistance, we provide a Managed Services upgrade, which you're able to add to your server plan through your billing Control Panel.