If you’ve ever got any inquiries with regards to the web hosting service or if you experience a problem with your websites, you will need to touch base with the hosting company’s tech support team. It may not matter how promptly they will answer when you've got a generic inquiry, but an issue like a failed web application update, for instance, may lead to your site becoming damaged or invisible online. And the longer you have to wait for the support team to assist you, the longer the site will be down. If you offer goods or services online, any outage will affect your site negatively and you can lose existing or potential clients. Lots of hosting providers, primarily resellers, respond to tickets and e-mails within 24 hours, but in the online age that’s way too long, as customers will hardly ever return to a site that’s not functioning correctly over extended time periods.

One-Hour Response Guarantee in Cloud Website Hosting

In case you are using any of our Linux cloud website hosting and you’ve got a query or stumble upon a certain problem, you can contact us 24x7x365 by opening a ticket or by writing an email and we’ll make sure that you receive a reply in no more than an hour. If the issue can be resolved, we will do it before we get back to you, whereas in case there is something that you need to do on your end, we’ll give you all the needed info – what settings to check, what possible solutions to try out, etc. Typically, you will receive an answer within maximum 30 minutes, which means that waiting around for hours and hours or even for more than a day to get help is something out of the question. Our 60-minute response guarantee applies to any enquiry that you might have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from our company, you can take advantage of our incredibly fast support service. You’ll obtain an answer to any trouble ticket opened through the web hosting Control Panel or e-mail sent to our customer and technical support team within the hour. The response time is guaranteed and it applies irrespective of the matter – technical or billing. It often takes far less time to examine and solve a problem. We’ll supply you with more info if the solution involves something that needs to be done on your end. If you contact us during legal holidays or weekends, the response time will be the same and given that our support team is working 24 hours a day, 7 days a week, you will get instant assistance for practically any general, technical or billing issue whatever the hour.