A ticketing system is the most popular communication channel that web hosting companies offer to their customers. It’s typically part of the billing account and is the quickest way to fix a problem that takes a certain amount of time to examine or that needs to be escalated to a server administrator. In this way, all comments added by either party will be stored in the same location in case someone else needs to work on the problem at hand and the info already exchanged in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it is separate from the web hosting Control Panel, which means that you’ll need to sign in and out of no less than two accounts in order to complete a given procedure or to contact the hosting company’s support team. In case you wish to manage a couple of domain names and each one of them is hosted in a separate account, you’ll need to use an even larger number of accounts at the same time. Besides, it might take significant time for the provider to process your tickets.

Integrated Ticketing System in Cloud Website Hosting

Our Linux cloud website hosting come bundled with an integrated trouble ticket system, which is part of our custom-built Hepsia hosting Control Panel. In stark contrast with other analogous tools, Hepsia permits you to manage everything connected with the web hosting service itself in the same place – payments, files, e-mails, support tickets, etc., avoiding the need to go through different admin dashboards. In case you’ve got any pre-sales or technical questions or any difficulties, you can send a ticket with just a few clicks without the need to sign out of your Control Panel. In the meantime, you may select a category and our system will present you with a variety of educational articles, which will supply you with more information and which may help you resolve any particular problem before you actually submit a ticket. We guarantee a response time of no more than 60 minutes, even if it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we’re using is incorporated into the Hepsia hosting Control Panel, which we’ve developed for our semi-dedicated servers, which means that you will not require one more platform to get in touch with our client service staff – you can do this on the spot as soon as you come across a challenge. Opening a new ticket requires a few clicks of the mouse and tracking down an older one is equally simple. Using our intelligent search functionality, you can quickly track down any ticket that you have already submitted. You can post a ticket whenever you wish as our technical support engineers are at your disposal night and day and reply in less than one hour, even though it rarely takes that much to get help. With Hepsia, you’ll have everything in one location and you can forget about needing to sign in and out of two or more platforms to fix a simple issue.